Policy

Terms

Effective September 4, 2026.

Who you are buying from

CLEARDWELL is a small independent store run by one person as a sole proprietorship in Maryland, United States. It is not a marketplace and not a reseller front: your order is placed with us and we answer for it. The charge on your statement reads CLEARDWELL. To reach a human, use the contact page; messages are answered within one business day.

Product description

CLEARDWELL sells the exact configuration described on the product page: the handheld steam cleaner with its 9-piece attachment set, 100V–127V US plug. Images and included-set statements describe that configuration only.

Ordering and payment

An order is created only after secure checkout accepts payment. Availability, shipping charge, and delivery range shown at checkout control if they differ from an earlier page view. We may cancel and refund an order we cannot fulfill accurately.

Safe use

Steam is hot. Use the product only as directed, keep steam away from people, pets, outlets, and live electrical equipment, and test an inconspicuous area where surface compatibility is uncertain.

Returns

If your CLEARDWELL order arrives damaged, defective, or not as described on the product page, contact us within 30 days of confirmed delivery. After reviewing the issue, you choose a replacement or a refund to the original payment method, as set out on the returns page. This policy does not create claims or guarantees beyond those expressly stated on the product page.